Alesco Support

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Support

Welcome to our support page, we strive to deliver the best support possible in the least time possible.

This page will help to solve some of the smaller problems or answer some of your support questions to get you back into working order as fast as possible. We are available over any of the contact means given and are ready to assist with questions or problems at the drop of a click.

Support Services

  • FREE EMAIL AND TELEPHONIC SUPPORT +

    Clients recieve free support on Weekdays from 08:00 - 22:00 and weekends from 10:00 - 17:00. For support outside these hours please refer to 24 Hour Emergency Support below.
  • FREE CALLBACK SUPPORT +

    Administrators and Resellers weekdays 08:00 - 22:00 and weekends from 10:00 - 17:00 hours. For support outside these hours please refer to 24 Hour Emergency Support below.
  • ONSITE SUPPORT +

    Onsite support is available to all clients with supports agreements, response time according to the incident severity level. Each severity level has a maximum response time to ensure speedy recovery from any degradation of service.
  • 24 HOUR EMERGENCY SUPPORT +

    After hours Emergency support is available to all clients with support agreements. Response times will vary according to the incident severity level.
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FAQ

  • Why is my email not working? +

    The first important thing to check is whether it's the email client (Outlook, Thunderbird, Mac Mail) that's having issues, or the email server. That can be done by testing your email through webmail. If you are a webmail client, you can use mail.alesco.co.za:32000/webmail. If you are a cPanel client, you can use yourdomain.com/webmail.Are you able to send and receive correctly through webmail? If so, then the problem is most likely with a setting in your email client. If you are not able to send and receive through webmail as well, then the issue is most likely on the server end. Check to see if there is an outtage on your server by going to . . . . If there is not one posted, please contact us.
  • I can send mail in webmail, but can't in my email client or I can receive email, but can't send. +

    This is usually caused by your ISP blocking port 25. Many ISP's block port 25 in order to reduce outgoing spam. If this is the case, you will need to use the alternate port, 366.
  • I still can't send, and I get errors about "relaying denied"? +

    A: In your email client, make sure any authentication settings for outgoing server is set to password, and that the outgoing server is set to require authentication. For example, in Outlook it would be in the more settings section under Outgoing server. "My Outgoing server requires authentication" should be checked, as well as "Use same settings as my incoming mail server." Other email clients will have similar settings that ask for "Authentication" type, which should be set to password. Also, ensure that you have the proper username format: -Your username should be in the format " This email address is being protected from spambots. You need JavaScript enabled to view it. " cPanel clients -All cPanel clients should have the format " This email address is being protected from spambots. You need JavaScript enabled to view it. "
  • What additional support services are available? +

    Clients can login here to access more support documents. Read More
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FAQ didn't solve your problem?

Get direct access to the team via phone or email.

If your query is not resolvedPlease click here to contact the Alesco support Team to assist further with any question or support issue.

Existing Clients can optionally go to the Documents section to download support guides.

Network Notices

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